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Include either your original packing list or the RMA in the return package along with the product(s) and attach the pre-paid shipping label to the outside of the package.

Reply to either your order or shipping confirmation email and state which items you would like to return.

Here's what you do if you signed out as a GUEST:

Once the package is received you will receive an email confirming that the credit card or PayPal account has been credited.

Drop the package off at your nearest UPS store.

Print out the RMA and include in the package along with the product(s) and attach the pre-paid shipping label to the package.

When approved you will receive 2 emails: i) a returns merchandising authorization (RMA) and ii) a pre-paid free returns shipping label.

Click "Submit" and the return request will be submitted to Capezio Customer Service (Please allow up to 3 days for approval).

Click "Return" (below the shopping cart) then specify the item you wish to return as well as the condition and reason for return.

Click "View Order" for the order you wish to return.

Click "Order History" in the left hand navigation.

Here's what you do if you had created an account: In cases of fraudulent use or abuse of the Capezio Return Policy, the Capezio Return Policy does not apply. Returned products that show signs of distressed use will be returned back to the customer. markings on the sole of a shoe or makeup/deodorant stains on a garment). No return shipping labels will be offered.Ĭapezio will accept returns of products that have been "tried on," but the Capezio Return Policy does not apply to returned products that show signs of distressed use (e.g. CAPEZIO CASH) or winnings will be given a replacement promotional credit on receipt of the return, however the buyer will be responsible for all return shipping costs.

Purchases made using promotional cash (e.g. No returns or exchanges of any kind will be accepted. Products that are marked as CLOSEOUT are being offered as a final sale. Refunds will only be issued to original form of payment. Expedited shipping options are non refundable. Only Standard Shipping charges will be refunded if the order is returned in it's entirety. The same applies, of course, to any product with a defect in craftsmanship or material. If you are not happy with your product you can return it to us within 30 days of receiving your order for a full refund. We know that a perfect fit is essential if you want to give your best performance and to make sure that happens we offer a simple and free returns policy on all our products when you buy direct from.